To arrange your pet's transportation, please contact one of our cargo offices located in countries where we operate.

IMPORTANT:

Before booking, verify the specific requirements in your country of origin. Some countries mandate that pet shipmentsbe arranged through a certified freight agent due to customs regulations.

To ensure a smooth booking process, please have the following details available:

• Total weight of the pet and kennel.
• Kennel dimensions (length x width x high) — this is used to calculate the chargeable weight. 
• Pet's breed, age, planned departure date, and final destination.
• Complete the Travel Requirements Checklist.

• We transport dogs and cats only.
• Pets must be between 4 months and 11 years of age.
• Interline shipments (transfers between airlines) are not permitted.
• Pet transport is available Monday through Thursday only to avoid weekend quarantine delays.
• Booking should only be made when there is at least a 90% certainty of space availability at booth the origin and any transit points.
• The minimum connection time in Panama (PTY) is 45 minutes.
• Select flights that minimize transit time, and when possible, book your pet on the same flight as the owner.
• For shipments to English-speaking countries, including Puerto Rico, all documentation must be submitted in English.

DOGS

Due to safety concerns, the following breeds are classified as aggressive or high-risk and are not accepted, except when under 8 weeks of age:

• American Staffordshire Terrier
• Argentine Dogo
• Brazilian Fila
• Canary Catch Dog / Presa Canario
• Cane Corso
• Dutch Bulldog
• English Bulldog
• French Bulldog
• Pekingese
• Pit Bull Terrier
• Pug
• Staffordshire Bull Terrier
• Tosa / Tosa Ken

CATS

The following cat breeds are not accepted for transport:

• Burmese
• Persian
• Himalayan
• Exotic Shorthair

SPECIAL CARE BREEDS (BRACHYCEPHALIC / FLAT-NOSED BREEDS)

Note: Brachycephalic breeds are not permitted for travel to Brazil due to increased respiratory risks. These breeds require special care due to sensitivity to stress and temperature during travel:

• Boston Terrier
• Boxer
• Bull Terrier
• Bullmastiff
• Cavalier King Charles Spaniel
• Chow Chow
• Dogue de Bordeaux
• English Toy Spaniel
• Japanese Chin
• Lhasa Apso
• Maltese
• Mastiff / Neapolitan Mastiff
• Shar Pei
• Shih Tzu
• Staffordshire
• Tibetan Spaniel
• Yorkshire Terrier
• Brussels Griffon
• Bichon Frisé

• Help your pet acclimate to the kennel by encouraging them to spend time in it several days before departure.
• Avoid placing food in the kennel prior to the flight.
• Use frozen water bottles with small holes as a spill-proof hydration source during travel.
• Bookings may be made up to 15 days in advance, but must be finalized at least 5 days before departure.
• During peak travel periods, blackout dates for pet transport may apply due to high flight occupancy. These dates will be announced in advanced.