How to make your reservation?
To make a reservation, you can contact us on our cargo offices in the countries that we fly.
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Validate with your country of origin: In some countries by customs regulations the pet must be received through a cargo agency.
At the moment of your reservation or quote you must have this information on hand:
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Weight of the pet + kennel
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Dimensions of the kennel (length x width x high) to calculate the volume-weight. The shipment value will be based on the highest weight.
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Pet breed, age, departure date and final destination.
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Before your make the reservation, you must consider these guidelines:
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We only handle pets: dogs and cats.
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We only send live animals from Monday to Thursday to ensure that the animal doesn't pass quarantine on the weekend.
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We only accept the minimum of 4 months and maximum of 11 years.
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We do not accept neither makes interline operations of pets.
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The reservation must be effectuate if there at least 90% of possibilities that the pet can board on the flight, both origin and transit.
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The minimum time for the connection in PTY is from 45 minutes.
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Always do the reservation that the pet make the minimum time in transit until it's final destination, make sure that the pet connect in the same flight of its owner in case.
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The documents for english speaking countries including Puerto Rico must be in English.
Prohibited Breeds
These breeds are prohibited:
Prohibited breeds of dogs:
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American Staffordshire Terrier
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Argentine Dogo
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Brasilian Fila
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Canary Catch Dog
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Canary
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Cane Corso
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Dutch Bulldog
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English Bulldog
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French Bulldog
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Pekingese Pug
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Pit Bull Terrier
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Pug
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Staffordshire Bull Terrier
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Tosa or Tosa Ken
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Considered like dangerous or aggressive dogs for their transportation. Only can be handle with maximum of 8 weeks
Prohibited breeds of cats:
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Burmese cat
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Persian cat
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Himalayan cat
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Exotic Shortair cat
Special Care Breeds
Branchiocephalic breeds (flat nose)
For Brazil these kind of breeds are prohibited.
The handling of these breeds requires a special care because of their hereditary respiratory problems.
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Boston Terrier
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Bichon Principal
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Boxer
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Bull Terrier
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Bullmastif
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Cavalier King Charles Spaniel
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Japanese Chin
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Chow chow
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Dogue de Bordeaux
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Brussels Griffon
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Lhasa Apso
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Maltese
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Mastiff / Neapolitan Mastiff
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Shar Pei
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Shih Tzu
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Tibetan Spaniel
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Staffordshire
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English Toy Spaniel
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Yorkshire Terrier
Recommendations that you need to take before your pet trip:
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Acclimatize your pet on the kennel, leaving the pet inside during a time on a few days before its departure.
You can book your pet's trip up to 15 days in advance. But all pet reservations must be made 5 days before the pet's departure as a minimum time.
We maintain a garnishment period for the transportation of pets due to high flight occupancy in high season, dates to be confirmed.